Any customer who wishes to return an item must follow our refunds and returns procedure. Customers have up to 30 days to return a product and apply for a refund. Once a package or order is confirmed to arrive at its destination, the buyer has ten days to get in contact with customer support and request a refund or provide evidence of damage.
All orders include a tracking number so the customer will be able to follow their package through the shipping process. Once the customer receives their package, they must open the box that their order came in and check each item thoroughly. Even if a product is damaged, we will not fulfill a refund if it is past the allowed 30 days.
Due to shipping times from the United States to International countries, any International customer must notify customer support of the possible time it will take to reshape the damaged product back to our Florida Warehouse.
If you are returning a product because it is damaged or broken, email customer support with the order number and or the package shipping number along with a picture of the broken product. Please also include the receipt of the order.
Our company only performs refunds for products that are damaged or products that are in pristine condition and have not been used. If the item is not damaged but is used, we will not agree to a refund.
All products are inspected before they are packaged and shipped out. If a package contains an item that is damaged, it was likely damaged through the shipping process. Ulonet will still allow customers to return products damaged during the shipping process.
If a customer wishes to return a product in exchange for another product, it cannot be used. Any products that have packaging must remain in their packaging.
Ulonet is not responsible for the shipping fees required to return the product back to our warehouse. We are also not responsible if the product is lost or stolen from the address to which it is delivered or while it is transported back to our warehouse to be refunded.
All orders that are shipped within the US come with a prepaid return label. Unfortunately, we are not able to provide prepaid return labels for residences outside of the US. Customers who live outside of the US and wish to return their product must pay for the shipping fee themselves. If you would like to know more about the international shipping and refund process, please contact our customer support through email or phone.
Certain products will require a restocking fee in order for the return and refund to be accepted. The restocking fee can be taken out of the refund, or it can be charged in a separate transaction.
Only when the product is returned, evaluated, and deemed to be worthy of a refund will the actual refund take place. You will receive an email when the refund process starts. A full refund will occur within 48 hours. If your refund takes more than 72 hours and it’s still not processed, the customer must contact their bank or credit card company and learn about any technical issues that are causing the delay. If there are no issues on the customer’s end, then the customer must contact us in the same email thread, and we will reevaluate the refund process.
As stated in our terms and conditions policy, all of our prices are displayed in US dollars. Only when the order is in the checkout process will the prices be updated to reflect the currency of the country to which the order is traveling.
If a customer purchases a product and the order’s tracking number shows that the package has not left the warehouse, the customer can cancel the package and receive a refund. Tracking numbers are updated every 12 hours, so it is critical to cancel the package as soon as possible, so you don’t have to go through the shipping and receiving process.